Chief Operating Officer, Anne Arundel Urology
Karen Serrano is Chief Operating Officer for Anne Arundel Urology, PA. (AAU). Her professional nursing experience in healthcare spans over twenty years. Serrano’s dedication to providing high quality and compassionate care is evident in her ongoing commitment to patients, families, and the clinical staff. Over the last seven years, she has been the Director for the Ambulatory Surgery Centers. Under her leadership, the ASC volumes and revenue have expanded and increased. This involved developing a high-performance team and reducing overall expenses to create a more efficient operation. She has worked closely with the CFO to maximize RVU’s by establishing a method of analyzing the relationship between direct cost and reimbursement. She has also successfully achieved several Medicare and AAAHC accreditations.
As COO, Serrano oversees the day to day administrative and operational functions for five clinical practice sites and two ambulatory surgery centers. In addition to these duties, she works closely with the CMO and CFO towards opening and marketing the new AAU-Interventional Radiology Center in 2023.
Serrano holds a Master of Science Degree in Nursing from Wesley College in Dover, Delaware. She lives with her husband in Annapolis and enjoys spending time with their children and grandchildren. She enjoys traveling and going to the beach for relaxation.